Skol Privacy Policy

At Skol Online Casino, we are committed to protecting your personal data and respecting your privacy while you enjoy our games and services. This privacy policy explains how we collect, use, store and protect your information when you visit Skol Casino.com, use the Skol app, or interact with our customer support team. By registering an account and creating your Skol login, you agree to the practices described in this policy.

Who We Are

Our platform is operated by White Hat Gaming Limited, a company registered in Malta (registration number C73232, 85 St John Street, Valletta VLT1165), together with our group company White Hat (Holdings) Limited, registered in Gibraltar (registration number 109784), which supports our marketing, systems development, payment processing and customer service functions. We hold a licence from the UK Gambling Commission (licence number 52894) for players in Great Britain, and an additional licence from the Malta Gaming Authority (MGA/B2C/370/2017) for other customers where applicable. We only accept players who are residents of Great Britain and are aged 18 or over.

Information We Collect

When you register for Skol Casino, complete our Skol register form, or use our services, we collect a range of personal information necessary to provide you with a safe and compliant gaming experience.

• We collect your name, date of birth, address, email address and phone number when you create your Skol casino login.
• We gather financial information, including details related to your Skol deposit and Skol withdrawal transactions, such as payment method, transaction amounts and timestamps.
• We record your gameplay activity across our Skol slots, table games and Skol live casino products to manage your account and detect irregular behaviour.
• We collect technical data such as your IP address, device type, browser information and login timestamps whenever you access our Skol casino app or desktop site.
• We may collect identity verification documents, including proof of address and photo identification, as required by our licensing obligations.
• We store your communication history when you contact our support team via email or live chat.

How We Use Your Information

We use the information we collect for several important purposes connected to operating Skol Casino responsibly and legally.

• We use your data to verify your identity, age and location before enabling real-money play.
• We process your Skol deposit and withdrawal requests securely through our chosen payment providers.
• We use your gameplay data to manage promotions, including any Skol bonus, Skol casino bonus, Skol free spins offers, Skol promo code or Skol bonus code redemptions, and to calculate loyalty points under our Level-Up Rewards programme.
• We may use your data to conduct affordability and responsible gambling checks in line with our licence conditions.
• We use technical and behavioural data to detect fraud, prevent multiple accounts, and protect the integrity of our games.
• We use your contact details to send you service-related communications and, where you have consented, marketing messages about new features or offers.
• We analyse aggregated data to improve our website, our Skol app and our Skol casino app performance across desktop and mobile devices.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in to your Skol login session, and understand how players interact with our site. Cookies also help us tailor promotions, measure the effectiveness of marketing campaigns, and secure your account against unauthorised access. You can manage or disable cookies through your browser settings, although doing so may affect certain functions of our website or app.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties in the following circumstances:

• We share data with payment providers such as Visa, Mastercard, Trustly, PayPal, Skrill and Neteller to process your Skol deposit and withdrawal transactions.
• We share information with identity verification and fraud prevention providers to confirm your eligibility to play.
• We may disclose data to regulatory bodies, including the UK Gambling Commission and the Malta Gaming Authority, as required by law.
• We work with game providers and platform partners, including Evolution, Pragmatic Play, NetEnt, Microgaming and others, who may process limited data to deliver our Skol slots and Skol live casino content.
• We may share information with law enforcement agencies where legally obligated to do so.

Data Security

We implement industry-standard security measures, including encryption, secure servers and access controls, to protect your personal and financial information. Customer funds are held in accordance with the UK Gambling Commission's medium level of protection, meaning funds are kept separate from operational accounts but are not protected by a trust arrangement. While we take extensive precautions, no method of transmission over the internet is completely secure, and we encourage you to keep your Skol casino login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including regulatory record-keeping obligations, dispute resolution and fraud prevention. If your account becomes inactive for 12 months, we may apply a monthly maintenance deduction as outlined in our terms, and we will notify you before any such deduction begins.

Your Rights

Depending on your location, you may have certain rights regarding your personal data, and we are committed to respecting these rights.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain processing activities, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our support team at support@Skol Casino.com, and we will respond promptly in accordance with applicable data protection law.

Responsible Gambling and Data Protection

We use certain personal and behavioural data to support responsible gambling measures, including self-exclusion, deposit limits and account monitoring. If you choose to self-exclude or set limits, we retain relevant records to ensure these preferences are honoured across our platform, including our Skol casino app.

International Data Transfers

As we operate through group companies located in Malta and Gibraltar, your data may be transferred outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place to protect your information in line with UK and EU data protection standards.

Children's Privacy

Our services are strictly intended for individuals aged 18 and over. We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of Skol Casino after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy, how we handle your data, or your Skol casino login and account details, please reach out to our dedicated support team via live chat, our Help Centre, or by emailing support@Skol Casino.com. We are available 24/7 to assist you.